Conferences that solve current IT challenges

IT Infrastructure & Operations Management

Strategies to help IT best align operations and infrastructure management to business needs

February 26, 2014

9:00am-5:00pm

7 CPE / 0.7 CEU / CISSP / 7 PDU Credits Awarded

Bios

Conference location: Donald E. Stephens Convention Center Rosemont (O'Hare) Illinois

Overview

IT departments are facing greater pressure make better use of their existing resources to help move the business forward. In this one day conference attendees will learn how to make sure their Infrastructure and Operations organizations are operating optimally.

What You Will Learn

In this one day conference attendees will learn:

  • Enabling Service Delivery Excellence: How Traditional SLA Measurements Need to Evolve

  • 10 Myths of Cloud Computing: How to Choose the Right Cloud Model

  • Journey to the Programmable Data Center: Modernizing our Data Centers – Strategy and Approach

  • How to Manage the Impact of Big Data in Your IT Operations

  • How to Manage the Effect of Mobility on IT Operations

  • Avoiding the Pitfalls to IT Operations Management Success

Conference Program

8:00am - 9:00am - Registration and Continental Breakfast

Ali 

9:00am-10:00am

Enabling Service Delivery Excellence: How Traditional SLA Measurements Need to Evolve

Farrukh H. Ali, Practice Director, Continuous Service Improvement, Pomeroy 

This presentation will focus on how to leverage data and analytics from existing contacts to the service desk and leveraging that data to identify efficiency and innovation for the Information Technology function. The presentation will also demonstrate data mining of other clients to identify “best practices” in process improvement and innovation. Classical tools such a Pareto Diagrams and Ishikawa Diagrams will be shown along with the PDCA cycle and time-and-motion study to enable accurate time-to-task of service process. Insight from the data will convince management decision makers that traditional SLA measurements need to evolve from vendor management to service delivery business excellence. Conclusions will draw on how traditional metrics are replaced by a continuous improvement program that delivers services aligned with business strategic goals as opposed to traditional IT SLA achievement.





10:00am -10:30am - Refreshment Break

Hutchinson 

10:30am-11:30am

10 Myths of Cloud Computing: How to Choose the Right Cloud Model

Michael Hutchinson, Global Vice President, Cloud Services Customer Management, Oracle

Cloud computing is transforming the way businesses think about and leverage technology. As a result, the general understanding of cloud computing has come a long way in a short time. However, there are still many misconceptions about what cloud computing is and what it can do for businesses that adopt this game-changing computing model. This session discusses and dispels some of the common myths about cloud computing that still exist today. Attendees will learn about the flexibility and choice that the cloud can offer so that they can make more-informed decisions when choosing the cloud for their business.

  • Understanding the opportunities and benefits of moving to cloud-computing
  • What is the best cloud deployment model for your business needs - Public, Private, or Hybrid
  • The changing landscape of cloud security, compliance considerations and mitigating risk
  • The value that managed cloud services can add to your cloud deployment strategy



 

 

11:30am-12:30pm

Journey to the Programmable Data Center: Modernizing our Data Centers – Strategy and Approach

Mark Myers, Director of Cloud Service Management, Datalink

Many of us still have legacy environments and budget constraints. The promise of the Software Defined Data Center, or Programmable Data Center, is in the press almost daily. Yet, we have to manage our own journey to modernize our data centers in alignment with our business objectives and budgets, despite the hype and promise of the early market solutions. Let’s explore options to successfully plan for this journey to modernize our data centers in concert with our business priorities and IT budget realities.




12:30pm - 1:30pm Luncheon

 

 

1:30pm-2:30pm

How to Manage the Impact of Big Data in Your IT Operations

Adam Pederson, Executive Managing Principal and Founder, Digital Celerity

This session will deliver clarity to the noise around big data, and more specifically how it relates to your IT Operations environment.

  • What is BIG DATA?
  • Challenges that Big Data presents to IT
  • How organizations can leverage the opportunities behind big data – recognizing the potential of what you have to work with
  • Building the infrastructure you need in your data center to ultimately manage your data to maximize its effectiveness




2:30pm - 3:00pm - Refreshment Break

Lattanzi

3:00pm-4:00pm

How to Manage the Effect of Mobility on IT Operations

Todd Lattanzi, Director Product Management, ADTRAN

Consumerization of IT, Collaboration, Unified Communications are all changing our levels of communication and productivity. At the same time, it poses both challenges and opportunities for IT operations and management.

In this session attendees will learn how to adapt their operations to support the mobile workforce.

Topics that will be covered include:

  • How to support users changing needs
  • How to prepare for the next generation of users 'the millennials'
  • How these changes will impact the responsibilities of operations management
  • How it will affect our reach to customers, suppliers and partners




Leach

Clark

Jaruseski

Hertvik

Diab

4:00pm-5:00pm

Panel:  Avoiding the Pitfalls to IT Operations Management Success

Moderator:
Tom Leach, Solutions Strategist, Digital Celerity
Panelists:
Brian Clark, VP, IT Operations, Restaurant.com
Joe Jaruseski, Director, IT Infrastructure, Naperville CUSD 203
Joe Hertvik, Data Center Manager, Schwarz & IMS
Adam Diab, Director Global IT Infrastructure, SIRVA
and other professionals from IT departments

In this session attendees will learn from enterprise IT operations and infrastructure management professionals as how they are delivering projects to enable business growth.






Conference Price: $279.00 per person


Each attendee will receive a certificate awarding 7 CPE credits for CISSP continuing education, in addition to 0.7 CEUs and 7 PDUs. CISSP is a registered certification mark of (ISC)˛, Inc.

Exhibits

As is always the case at CAMP IT Conferences events, the talks will not include product presentations.  During the continental breakfast, coffee breaks, and the luncheon break you will have the opportunity to informally meet representatives from the following sponsoring companies, who have solutions in the area of the conference.